Cutting the Telco Line Update

Last November, I cut my ties to the land line. Part of the hesitation I had about cutting my landline was giving up my almost totally solid Speakeasy DSL service and going to Comcast. For over a decade, I’ve watched people here and there have a terrible time with Internet service through a cable company. So, even though I was pretty motivated by the potential cost savings (to the tune of $1800 per year), I was a bit worried about the stability of my connection.

After all, the Internet is important. If it goes down, it’s a real drag.

Four months on, I’m pretty happy to report that it’s gone swimmingly well. I’ve not noticed any real issues with my connection. Most of the time, all I notice is that it’s blazingly fast—as promised by the hairless rabbit driven by an over-caffeinated fighter pilot commercials. The various speed testing tools show that I’m seeing between 20-28mbit down and 3-8mbit up, depending on test site. Since I’ve signed up for the package that is advertised to go up to 20mbit with PowerBoost, I’m a happy camper. Additionally, I haven’t seem to have run amok of any of the Comcast caps that people report. This is probably aided by the fact that I don’t run any servers at home any more or run software that puts a steady upstream of bits on the line (like BitTorrent).

The end result is that I don’t miss my DSL at all, nor my phone line. And, if my Comcast connection does go down (knock on wood), I’ve got the option to head out to a cafe or other WiFi spot—an option that wasn’t around a decade ago.

Update: I should note that just because this setup is working for me, doesn’t mean I’m unconditionally recommending it. As Peter noted in the comments, even though Comcast gives you a big pipe, they don’t like it when you take too big a chunk out of it on an ongoing basis, especially on the upstream side. If you’re looking for guaranteed capacity, you’ll likely want to consider other options.

This is one of 187 blog posts on duncandavidson.com. If you care to read more, two posts I recommend are Dear Speakers, a set of thoughts for public speakers that I pulled together in March, 2009 and Tilting at the Windmill, One Last Time, a call to Flickr to include important EXIF and ITPC metadata in the photographs they provide to the public.

5 Comments

Watch out for Comcast throttling you if you upload too much (like say, moving large images or backing up). They wouldn't tell me how much was too much, just that I needed to "use significantly less bandwidth", and started limiting my upload speed to 20kbps (yes, KBps), after a month of pretty normal usage + 40gb of Mozy backups.

I switched to Speakeasy months ago and haven't looked back. I'll take slow(er) and steady without all the hassling.

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Peter, I've been wondering if I'd hit the Comcast throttle-guards, but so far I haven't. I do move large images (big full images), but it's been bursty enough to not be a problem. I don't have anything like Mozy, however, that would be putting a pretty even long term pressure on the line.

It does illustrate how every situation is different. YMMV and all that.

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I should note that Comcast's Business Class Internet has no throttling, should it become a serious issue at a later time.

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Ned, indeed. That looks to be a good option if the need strikes. Pricing wise, it's a bit of a premium over the standard plans, but not prohibitively so.

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I moved to Comcast's new 50Mbit service about 8 weeks ago. The overall experience has been fantastic.

Yesterday was the first day that I had real connectivity issues. Their help desk wasn't much help. Its hit and miss. I made three calls to their call center and only one of the three agents passed for Speakeasy quality.

The first agent was super rude. The other agent was simply reading a script. The third agent was competent but not empowered enough so he just created a technician appointment for me.

However, Comcast's Twitter team absolutely rocks. When you feel you have reached the end of the rope with the call center people, give @comcastcares a try.

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